Privacy Policy
How Spoken English Malayalam collects, protects, and handles your information when purchasing our digital educational publications.
Last updated: October 2026
1. Introduction
Welcome to Spoken English Malayalam (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and your rights when you purchase downloadable digital educational products (such as our vocabulary and language learning PDF publications) from our website.
2. Information We Collect
We only collect the minimum information necessary to process your order, provide immediate digital product access, and deliver customer support:
- Contact Information: Your email address (mandatory for delivering your secure PDF download link and receipt) and optional name and telephone number.
- Transaction Details: Order reference number, date and time of purchase, purchased digital product title, and transaction status.
- Technical Access Data: IP address, device type, and browser details recorded when you download files, utilized solely for anti-fraud measures and download link security validation.
3. Payment Information & Payment Gateway Security
We DO NOT store or have access to your payment card details, CVV, NetBanking passwords, or UPI PINs.
All financial transactions are processed securely through Razorpay, an RBI-authorized Payment Aggregator complying with PCI-DSS Level 1 (Payment Card Industry Data Security Standard). When making a payment via UPI (GPay, PhonePe, Paytm), Credit/Debit Card, or NetBanking, your financial credentials are encrypted and transmitted directly to Razorpay over 256-bit SSL connections.
4. How We Use Your Information
We use the collected information strictly for:
- Generating and sending your unique, tamper-resistant PDF download link.
- Transmitting transactional email confirmations and purchase receipts.
- Assisting you with download link re-issuance if you lose access to your device.
- Complying with accounting, tax, and legal obligations under Indian law.
We never sell, rent, or trade your personal data to third parties for advertising or commercial marketing.
5. Cookies and Tracking Technologies
We may use minimal functional cookies and browser storage to remember your checkout state and measure storefront conversion performance through Meta Conversions API / Google Analytics. You can instruct your browser to refuse all cookies if you prefer.
6. Data Retention & Customer Rights
We retain order transaction records so that you may request link recovery in the future. If you wish to review, update, or request the deletion of your customer information, please contact us at support@digikada.tech.
7. Grievance Officer & Inquiries
In accordance with the Information Technology Act 2000 and applicable consumer protection rules, for any grievances or privacy questions, please email our support team at support@digikada.tech. We endeavor to resolve all inquiries within 48 business hours.